After a call survey has been published and assigned, volunteers can start making calls. Volunteers who prefer to use their mobile devices can make calls using the i360 Call app.
In some situations, volunteers may want to make calls from their computers. Please review our guide on callingfromhome.com for more information on desktop calling.
Download the App to Your Device
i360 Call is available in the App Store on your Apple device or in the Google Play Store on Android. Search i360 Call and select the app and follow the prompts to download.
When i360 Call has finished downloading select 'Open.'
After launching the i360 Call app, enter the volunteer username and password that was assigned to you by your coordinator. If you are using your own personal device, you can check the Remember Me box, which will save your log-in credentials on this device.
Your username will be the email that was used to create your account. If you are unsure of your credentials, select 'I forgot my password!' or contact your coordinator with questions.
After logging in, you will be prompted to select a survey. If you do not see any survey options on this screen, please contact your field coordinator. It is likely you have not yet been assigned to a survey.
After selecting the survey, you'll be able to preview the call survey script to familiarize yourself before making calls. Select 'Preview' above Automated Dialing to view the script.
Choose a Calling Method
i360 provides 2 calling methods on the screen. Due to recent regulatory changes, Mobile Phones are now combined with Automated Dialing. In previous versions of the app, Mobile Phones and Landlines were categorized separately.
Automated Dialing is our recommended method for calling. It works most efficiently when six or more individuals are calling for a single campaign at the same time, as that volume triggers the Predictive Dialer. Automated dialing streamlines calls to remove bad numbers or no answers. This calling method includes landlines, and recently, mobile phones.
Use Phone provides a volunteer with a dial-in number and a verification passcode which will let them call into i360’s Predictive Dialer. It allows you to use your own phone for calling. This method calls landline and cell phone numbers assigned to the survey.
Making Calls with Automated Dialing
Automated Dialing will show options to preview your script or begin calling with Take Call.
Throughout each call you will also have access to the following options:
- Mute: This will mute your microphone.
- Break Between Calls: If selected, the app will wait for your input before the next call is connected.
- Speaker: Will activate the speaker on your device, removing the need for a headset.
- Add as Volunteer: Allows you to add a new volunteer into the call.
Once you are connected to a voter, you will be brought to a new screen. It will display the target’s address, the script, the household response options, and the voting members of the household.
The targeted individuals in the survey are denoted by a star; their age and gender are included in parentheses. If unable to survey the target(s), be sure to select the appropriate household response.
Note: Only select Do Not Call if a voter specifically requests not to be called again as this will remove the number from future call lists.
Once connected with a targeted voter follow the survey script, input their answers, and select Next to move to the next question. When finished select another target to survey if possible or select Hang up and Submit to continue on to the next call.
Note: If the call drops, select 'Dropped', and you will be moved to the next caller.
Important: Pre-Recorded Voicemails
At the time of this article's publishing, pre-recorded voicemails are not available to most clients due to recent regulatory changes. If your organization does have it enabled, please review all regulations with them before calling.
Making Calls with Use Phone
The user will call into the Predictive Dialer using the dial-in number and verification passcode which appear on the screen. This syncs their phone and the app, allowing them to input the data through the app while using a different phone to talk.
If you are experiencing issues making calls, please have a look at our i360 Call Best Practices guide.