Why can't my volunteer log-in?
1. Username or password is incorrect
Please ensure that the volunteer's email matches the email that is showing in Contacts > Management. If a volunteer needs their email changed, that can be done from their profile by clicking 'Change Username' in the bottom action bar.
We suggest having the volunteer reset their own password from the app, but Portal users can also make that change for the volunteer. Please review our help guide on Resetting Volunteer Passwords. We recommend notifying your volunteer that their password was changed to avoid confusion.
2. Account is locked
Please review our help guide on Unlocking Volunteer Accounts if the app is indicating that the volunteer is locked out. Portal users can unlock their own volunteers without needing to contact support.
3. State is not assigned
Volunteers must have a state assigned to their i360 account to be able to use the i360 Grassroots app. Logging in without a state assigned can result in an error upon login. Assign a state to a volunteer (or user) by accessing their contact profile (Contacts > Management > Search for name & double-click). Refer to the bottom action bar and click 'Edit'. Add the appropriate state in the 'State' field and save.
What time can I start and finish using the apps?
Calling and door knocking is available 9am to 9pm local time.
If your state has more than one time zone, the app will use the earlier time zone to be safe. For example, in Texas you can start calling at 9am Mountain Time and must stop by 9pm Central Time.
What are the apps available to volunteers?
Volunteers can make calls using the i360 Call app or i360call.com. Volunteers can knock doors using the i360 Grassroots App. Both apps are available in the App Store and Google Play Store. Volunteers will send all texts through the i360 Text app or i360text.com.
Coming Soon: The i360 Call app will be transitioning into the i360 Grassroots App at a later date. This Help Article will be updated once that change has been made.
What are the check and ballot box icons?
These icons indicate the voting status of users in the walk apps. A ballot box indicates that they have requested a ballot. A check box and ballot box means they have already voted.
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